FAQ

  • How can I receive my order?
  • How much are the delivery costs?
  • Do you offer samples?
  • How long does the food last?
  • When will my order be ready?
  • Is my order delivered fresh(thawed) or fresh(frozen)?
  • Do you offer an auto-ship subscription program?
  • How do I cancel my subscription?
  • Where can I pick up your products?
  • How much do I feed my pup?
  • Which food and treats are the favorites and top sellers?
  • Why does it state on your packaging “for supplement feeding only"?
  • We offer multiple options including free local delivery in the Tulsa metro area for orders over $60 ($10 delivery fee otherwise) or local pickup at Mother Road Market.

  • Delivery is free for local for orders over $60 in the Tulsa metro area (otherwise $10).

  • Please email us at us@petswellpantry.com for more information.

  • We recommend serving or freezing the products within 10 days. To preserve freshness, do not thaw and re-freeze. Products should be used within 2 weeks of thawing.

  • Please allow 72 hours for online orders. We ship on Mondays and Wednesdays. Our local delivery is on Wednesdays and Fridays. Orders placed on Friday by 2:00 pm will be delivered the following Wednesday. Orders placed on Wednesday by 2:00 pm will be delivered Friday. 

  • We deliver local orders fresh (thawed). Special requests are available if orders need to be delivered fresh-frozen, such as larger orders for one-month supply.

    Orders that are shipped are shipped fresh(frozen).

  • Yes! We offer a 14 day or 28 day auto renewal program. An option to subscribe to this service is available at check out. By selecting this option, you are requesting we duplicate your cart in the interval chosen.

  • PetsWell Pantry’s subscription program will automatically renew bi-weekly or monthly (1st or the 15th of the month). You may cancel your subscription at anytime by emailing Us@PetsWellPantry.com.  Please submit your cancellation request before the next billing cycle.  Requests received after the next billing cycle will be canceled the following month.

  • Pre-paid online orders are available for local pick-up at Mother Road Market, located on 1124 S Lewis Ave, Tulsa, OK 74104. When placing your your order, select local pick-up (Mother Road Market).

  • We recommend replacing half the amount of a premium kibble with our fresh organic Wagalicious Cuisine. Half and half mix is a cost effective strategy to include a fresh daily healthy option without breaking the bank.

  • Our Wagalicious Cuisine: Chicken Pup Pie can suffice our pickiest eater! We love potatoes and so do our pups! Our 4-legged Foodies also love the Roc-Star Good Boy Treats. These vegan treats are gluten free and made with healthy organic pumpkin puree, peanut butter and other yummy organic ingredients.

  • Our focus is human grade, fresh cooked pet food, naturally preserved, locally sourced to never include toxic chemicals, synthetic vitamins, oils, fillers and by-products. Real food fit for humans!  According to the AAFCO (Association of American Feed Control Officials, crude protein could, for example, be anything from chicken feathers to meat from a dead, diseased or disabled animal, all of which are allowed in the production of pet food. Also allowed in the manufacturing of pet food, not fit for human consumption is dead, diseased and disabled animals along with spoiled, rotten and dated food. Learn more about what is allowed in your pet’s food. http://www.aafco.org/Consumers/What-is-in-Pet-Food here.